How To Make A Claim
Download and complete your claim form
Complete and send back with all required information for fast processing of your claim
Send your claim form to us with supporting documents
We will come back to you within five business days if further information is required
Settlement direct to your bank account
We'll usually settle your covered claim within ten business days of receiving all your information
NOTE: If we need more details, we’ll get back to you within five business days.
Your Travel insurance is in good hands
At MooTravel, we understand that when it comes to your travel insurance claims, you need prompt and reliable assistance. That's why MooTravel Insurance Products include 24-hour emergency service, available 365 days a year, ensuring you're not alone in your time of need. For immediate assistance, please reach out at +971 4 436 5653.
For non-emergency reimbursement claims or any other inquiries, there is a dedicated separate channel for your convenience:
Call within UAE: 800 035702831
Call International: +971 4 436 5653
Or email travela@europ-assistance.com
Your satisfaction and peace of mind are our top priorities.
If you need to make a complaint
We do everything we can to deliver a high standard of service, but if you are not completely satisfied and you wish to make a complaint, you may contact the following:
Telephone: +971 4 605 1111
Email: complaints@alliance-uae.com
or submit a complaint by accessing: https://www.alliance-uae.com/complaints
If you remain dissatisfied with the decision of the complaint, or you have not received a response to your complaint within 30 days, you may refer your complaint to SANADAK:
SANADAK Unit
Emirates Institute of Finance Building – Ground Floor
Sultan Bin Zayed The First Street – Abu Dhabi
Telephone: 800SANADAK (800 72 623 25)
Website: https://sanadak.gov.ae/en/
Email: help@sanadak.ae
Email: help@sanadak.ae
This insurance is underwritten by Alliance Insurance PSC, an insurer licensed in the United Arab Emirates, registration number CBUAE 018, with corporate identification No 206782 and registered with the Federal Tax Authority No 100042583300003.
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