How To Make A Claim
Download and complete your claim form
Complete and send back with all required information for fast processing of your claim
Send your claim form to us with supporting documents
We will come back to you within five business days if further information is required
Settlement direct to your bank account
We'll usually settle your covered claim within ten business days of receiving all your information
NOTE: If we need more details, we’ll get back to you within five business days.
Your Travel insurance is in good hands
At MooTravel, we understand that when it comes to your travel insurance claims, you need prompt and reliable assistance. That's why MooTravel Insurance Products include 24-hour emergency service, available 365 days a year, ensuring you're not alone in your time of need. For immediate assistance, please reach out to AXA Partners at +44 2031264179.
For non-emergency reimbursement claims or any other inquiries, there is a dedicated separate channel for your convenience:
Call within UAE: 800 4 QIC (800 4 742)
Call International: +44 2031264179
Or email nonmotorclaims.dubai@qicuae.com
Your satisfaction and peace of mind are our top priorities.
Have A Complaint?
We do everything we can to deliver a high standard of service, but if you are not completely satisfied and wish to make a complaint, please submit your complaint via:
FOR POLICIES PURCHASED BEFORE 01 JUNE 2026:
FOR POLICIES PURCHASED AFTER 01 JUNE 2026:
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Website: https://qicuae.com/complaint-form/
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Email: complaints.uae@qicuae.com
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Phone: Toll free - 800 4 742
If you remain dissatisfied with the decision of the complaint, or you have not received a response to your complaint within 30 days, you may refer your complaint to SANADAK:
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Website: www.sanadak.gov.ae
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Email: info@sanadak.gov.ae
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Phone: 800 SANADAK (800 72 623 25)
Have A Complaint?
We do everything we can to deliver a high standard of service, but if you are not completely satisfied and wish to make a complaint, please submit your complaint via:
FOR POLICIES PURCHASED BEFORE 01 JUNE 2026:
FOR POLICIES PURCHASED AFTER 01 JUNE 2026:
-
Website: https://qicuae.com/complaint-form/
-
Email: complaints.uae@qicuae.com
-
Phone: Toll free - 800 4 742
If you remain dissatisfied with the decision of the complaint, or you have not received a response to your complaint within 30 days, you may refer your complaint to SANADAK:
-
Website: www.sanadak.gov.ae
-
Email: info@sanadak.gov.ae
-
Phone: 800 SANADAK (800 72 623 25)
This insurance is underwritten by Qatar Insurance Co. (UAE), an insurer licensed in the United Arab Emirates, with registration no. CBUAE 038, corporate identification no. 205909, and Federal Tax Authority No. 100000643500003. Copyright @ 2026 Worldwide InsurTech Solutions & Services Ltd. All rights reserved.